Why couriers don’t quote by text

Vicky's Work Area 2006

Image by Vicky TGAW via Flickr

As a courier we get asked to quote for business all of the time, it seems on some days everyone has something to get delivered.

As a courier business we know there are some not very nice customers that prefer not to pay for their deliveries. A sad but true fact.

We are currently entering our tenth year of trading, and already in Feb 2011 I have had to issue two sets of court papers to clients who are not only avoiding payment but pretending never to have been given the information in the first place.

We don’t quote by text for a reason. If you are one of those dodgy, not very nice people then we need an audit trail to track back. We can show the judge evidence that you agreed the price and that you agreed the payments terms and since then you have been a bit of a naughty person.

We have yet to lose a case and every time we have had the court costs awarded. So it costs the customer even more.

Now we are all adults here (I hope) and we understand things get tough but bills still have to be paid and it really is unethical to try and run your business on someone else’s credit.

You can try, but it won’t happen.

If you are looking to become a courier, these useful facts are included in The Complete Courier Guide. It’s sad but true you will have some customers try and rip you off.

The good news is, the courier industry is a small industry and if you don’t pay up then the chances are the pool of couriers looking to complete your work will also dry up – we all talk to each other. Often open and frankly.

3 years ago we did some deliveries for a furniture importer, a lovely chap. He had knocked several other couriers in the area before he got to us. Like I say, it’s a small industry and one days competitor is tomorrows sub contractor… we knew that the importer had done this and we laid our terms and conditions down – we took payment up front for every single delivery.

This is not as harsh as it sounds – they took payment in advance for the furniture, they were no longer running their business on someone else’s credit and the risk to our courier service was limited.

At the end of the season they gave us some lovely furniture as a gift, they found the service we provided exemplary. They also liked the fact that we had back ups of everything. So if their customer complained about a delivery, we knew exactly who, where and why.

They also knew exactly where they stood with us. Prices were in writing, payments were agreed. In writing. No margin for error or neglect on either site.

In conclusion, if your customer wants a quote by text think about your audit trail – begin with the end in mind and make sure every step of the sales process to delivery is documented.

Kevin

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Reducing Commercial Vehicle Crime.

A guest post from Garth Delikan

Vans have and always will be a favourite target for theft; this is mainly due to the high value tools, equipment or stock commonly required to be carried, just to allow the operator to carry out their day to day jobs. The loss of such cargo can have a severe and in some cases fatal impact on a courier business.

The latest estimates show that 26 vans are broken into every hour in the UK. That’s 624 per day, 18,980 per month and a staggering 227,760 each year.

Leaving a vehicle un-protected “as it’s never happened to me before” is no longer an option, with these figures rising; it is only a matter of time before your vehicle is included in the next released stats.

The worst case I read about recently was about £37k of testing equipment stolen from a single vehicle.

As well as the initial loss, most do not realise the additional expenses/losses that occur due to the damage caused during a theft, including: vehicle repairs, increased premiums, loss of vehicle, loss of downtime, sorting and sourcing replacement equipment and possibly the worst of all – reputational damage.

Thankfully most vehicle crime is opportunistic and relatively easy to prevent.

Here’s a few tips and advice to help:

  • Fit a “ClutchClaw” which is an effective product that addresses the threat of a vehicle being stolen. It is practically impossible to attack whilst sitting in the vehicle and in attack tests carried out using a professional car thief, it resisted for 30 mins 58 secs.

  • The ClutchClaw locks the clutch and brake pedals together, thus stopping the vehicle from being driven. The new “Mark 4″ Clutch Claw uses a series of pegs located under the top box, these are adjustable along the length of the top box, once the pegs are set the device becomes “dedicated” to that vehicle, locking the two pedals together and “jamming” them against the bulkhead\floor of the vehicle.

  • Quite often the standard locks fitted by the manufacturer are inadequate, so it’s worth protecting your livelihood with some additional security measures for your vehicle
  • Fit reinforced slam handle kits specially designed for vans that are prone for handle attack. The Armaplate or van lock plates are common place on many commercial service company vans. It has been used with great success for the past decade and is designed to protect the existing manufacturers handle/locking system and prevent forced entry by reinforcing the immediate vulnerable area around the handle or lock, often targeted by thieves. Once installed Armaplate products require no user interaction.
  • Remove the stereo or fascia if possible
  • Remove any satellite navigation devices
  • Leave your glove box open to show it is empty
  • Close windows
  • Lock all doors including sliding side doors and ear doors

Parking:

  • If possible park in a garage and set the alarm even in the garage and also remember to lock the garage
  • Remove all tools and keep them tools secure by locking them away in a tool chest
  • If away or you don’t have a garage always try to park in a well lit open location an remove all tools.

Extra Precautions:

  • Have a “Thatcham” approved alarm fitted
  • Fit a tracking device to your vehicle
  • Protect your tax disc with a tamper proof disc holder (available from the Post Office)
  • Fit a Thatcham steering wheel immobiliser (which could also reduce your insurance premium)
  • Look after your van keys and keep them out of sight even at home
  • Secure expensive wheels with locking wheel nuts
  • Etch your vehicle registration number VIN onto your windows
  • Secure number plates with anti tamper screws or buys tamper resistant plates that break into pieces when removed
  • Never store driving documents in the car
  • Fit a Hope Safe-T-Bar to protect the rear of your vehicle from fork-lift loading, reversing damage and day to day knocks.

Garth

Garth Delikan is the Lifestyle Guy, he teaches personal safety and confidence to individuals and groups.

5 great iPhone apps for couriers

Following a ‘list challenge’ from Tristan Higbee, I thought about what lists of resources and information would be useful to couriers and other road users.

A fuel efficiency meter. (ex. At present, this...
Image via Wikipedia

Over the next few days I will start to add them, today I thought I would start with ‘what Apps couriers would find useful on their iPhones‘ list (other than Angry Birds ;) ). These Apps are not Sat Nav replacements, if you don’t have a live traffic system or are an owner driver wondering whether to invest in a Sat Nav, these Apps will help you decide what features you will use. Of course you may like them so much you just use a basic sat nav :) and keep all the apps.

  • Finding cheap fuel is an essential for the courier owner-driver. Some of the apps, paid and free don’t work particularly well in this area. This is no use to a courier who is out of their local area and looking to get refueled. Tesco Finder is a nifty little app that will help you locate the nearest Tesco with a fuel station. You can avoid the high motorway services  and get a good local rate for your fuel. This is a free app.
  • The Met Office Weather App, always useful for knowing what you are driving into.  If you are driving a long distance then checking the weather in advance can prepare you for snow, rain, hail and floods. It also shows visibility which is very useful for drivers.  This means you can work out if you need to take one flask of   hot tea or two :)
  • Quoting on the job? QuickMPG will calculate the mileage for you. It will also work out your miles per gallon. If you keep a note of this you will be able accurately monitor your fuel consumption and get advance warning of any maintenance issues (before you pay out an extra tenner a week in fuel). Keeping note of you fuel consumption also helps you drive more fuel efficiently. This a free app, so you have no excuse ;)
  • The RAC App is excellent for road closures. Used with the iWeather app you can get your sat nav to route you round the closed roads. It’s updated frequently and shows the closures or heavily congested areas on a Google Map. Again this is a free app. You can spend 59p to upgrade to the traffic plus. This is ideal for couriers who don’t use the live trafficing system on their Sat Navs or couriers who are starting out and wondering whether they should bother with a Sat Nav.
  • Waiting time? Loading time? A Timer App is essential, they can also be used to count down the time until you have until you move the vehicle, if you are parked up. No more parking tickets and be paid according to the job you are doing. Jamie Olivers 30 minute timer app is ideal for this and gives you nice recipes. Go Jamie!

Travel on the roads a lot? What are your favourite iPhone apps for travel?

Sarah

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November offer from the Courier Shop

Between now and January I usually take a break from clients that need coaching and support in starting their courier business. As couriers December can be hectic for us.

If you want to take advantage of this, we’re gonna make you a deal.

Obviously if you start as a self employed courier now, you are going to jump right in at the deep end – and who can blame you. You will grab opportunities as they come up when there could be a shortage of delivery drivers. When things become a little quieter in January of 2011, that is when you will need support and advice on where to take your business.

Our option one offer to you is simple –  for £99 you get a copy of the Complete Courier Guide and 2 hours coaching. Coaching usually costs £65 per 50 minutes, so you are getting more time for less money and a copy of the Complete Courier guide to help you deal with the Christmas Chaos. You will also get the added bonus of a copy of ‘Twitter for Couriers’

This is only available for November and places are limited. I still have a courier business to run, so I can only take 4 coaching clients under this deal. It will be on a first come, first served basis.

Don’t worry if you miss out, you can still book in for some coaching sessions, just not at this great rate.

If you want more coaching sessions, you can have November option 2 offer – 4 sessions and the Complete Courier Guide for £199. The sessions can be fortnightly during 2011 to give you the opportunity to implement the action plans we devise with you. You will still get a copy of twitter for couriers and we’ll have more time to talk over your business strategy.

The very best offer I can do, and I am limited for time is option three –  6 sessions and both the Complete Courier Guide and it’s sister guide, growing your courier business for just £299. One of the six sessions will be with Linda Mattacks to help you perfect your pitch and grow your courier business.

As I mentioned earlier, this is a limited time offer. It is first come, first served and I cannot take too many clients on for coaching and support or it will impact upon my own business. I don’t take clients in the same area as each other to prevent a conflict of interest.

This blog has over 500 regular readers and steady search engine traffic, remember if you hang around – you will miss out.

Book now for the new year.

Kevin

November Offer

PS You may notice we don’t do too many of these offers –  our coaching sessions are booked out for the 10 months of the year that we take bookings for them.

The wise white van man…

Tell us something we don’t know!

I know people like to blame the ills of the road and driving on the white van man… but research shows a different side.

“Gone are the days of the traditional white van man stereotype. What our research shows is that van drivers are entrepreneurial and responsible.”

Research also showed that after a hard day’s work, the van driver was more likely to catch a news bulletin or documentary than anything else on television and – of all drivers questioned – the least likely to watch reality TV.

With half of all van drivers opting to fix household appliances when they break rather than ask for help, they were also the handiest to have at home. The Telegraph

If you read the full article in the Telegraph you will see that a white van man is more likely to be a company owner, 3 times more likely that a sports car owner!

Personally I think white van men are wiser indeed. After all when you work for someone else your earnings are limited to what they want to pay you. When you work for yourself your earnings are the maximum you can possibly earn – you are the only person limiting your potential.

Kevin

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