Archive for category Courier Shop Admin

The white van man – the game

New  game from Y8, they have come up with a game playing the stereotypical white van man driver.
The object of this simple game is to ram the other cars off of the road and complete the course… of course :-)

Y8 New games

What do you think? Will it catch on?

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White van man allegedly tamed…

Well it seems like there really is nothing new under the sun, as vehicle satellite tracking has been rebranded as the tool to tame white van man. The ‘new’ product is called “Driver DNA” and tracks the driving of a vehicle and shows harsh braking patterns and agressive driving patterns, again all things that are shown in real time with satellite tracking.  A system we use goes as far as ‘geo-fencing’ postcodes and emailing alerts when vehicles reach a certain area or postcode or breaks the speed limit. It can tell you when the vehicle is turned on, whether it’s idling – just about anything you could want to know and quite a few things you wouldn’t want to know as well.

Couriers have long used Tom Tom fleet systems and products such as Journeeze to manage their fuel consumption and where their vehicles are. Fuel is the biggest expenditure where white van man are concerned and monitoring closely is something they do. As any good fleet manager would tell you, monitoring fuel consumption is an early highlighter of vehicle faults and all vehicles are checked on a daily or weekly basis as per transport regulations, with records that prove the action has taken place.

Driver DNA hardly seems original, any good tracking system will do the same as it does and has several years heritage as well. It’s disappointing that once again white van man is blamed for co2 emissions and bad driving. Obviously the makers have never seen or drove near school run mum, who drives erratically without thought for anyone else on the road just delivering her kids to the school, reversing without using her mirrors, signaling one way then going the other. Now you know why most accidents happen close to schools. Instead of inventing the double seatbelt to combat School Run Mum, the creators of Driver DNA have just decided to reinvent the wheel with no thought to what products already do the job, that already solving the problem they proclaim exists.

2/10 for effort, must try harder is this white van womans report, you are three years behind the times.

Sarah

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Guest Blog: Upcoming transport and driving legislation

This post is a guest blog from Lloyd of Novadata Ltd. Novadata provide support and training for driver cpc, contact details at the end of the post.

Forthcoming Legislation for drivers and the transport industry.

2009

1 October – PSV impounding – Enabling legislation is in place to introduce impounding for public service vehicle operators that use vehicles without holding an operator’s licence – broadly mirroring the system already in place for goods vehicle operators.

1 October – Euro 5 emission standard – New goods vehicles will be required to meet this standard which further reduces permitted vehicle emissions.

2010

6 April 2010 – C1 & D1 supervisor changes – The DSA intends to change the rules for supervisors of learner drivers in categories C1, C1+E, D1 & D1+E, Where the supervisors hold vocational entitlements gained on a pre-1997 car

Full-voltage vs.
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licence (known as implied rights). Those who currently rely on implied rights entitlements and want to continue to supervise drivers in C1, D1 and vehicle plus trailer combinations will need to pass the relevant driving test(s) and meet the higher medical standards required by drivers of larger vehicles before 6 April 2010. The will also have to wait until they have held their new entitlement for three years before they can act as the supervising driver.

Spring – Road Safety Compliance – A DFT consultation includes proposals to:

Introduce six penalty points for exceeding the speed limit by 20mph (spring 2010)
Remove blood and urine drink – driving tests and introduce medical examinations for high risk offenders (2011/2012)
Lower the maximum permissible blood alcohol limit.
Enable drug-driving samples to be taken more easily and to develop a new drug driving offence (2011/2012)
Make careless driving a fixed penalty offence – £60 with three penalty points (early 2010)
Specify retraining courses for vocational drivers where a licence has been revoked by Traffic Commissioners and where they believe completion of such a course would be an appropriate condition of restoration

A Home Office consultation is also proposing to increase the fixed penalty for failing to wear a seat belt to £60.

Spring – Graduated Fixed Penalties in Northern Ireland – The department of the Environment has issued a consultation proposing to introduce a scheme similar to that in GB to allow examiners of the DVA to issue fixed penalty notices. The proposed legislation would also introduce deposit and immobilisation schemes. The consultation runs until 30 September 2009 and, if confirmed, implementation is expected around the spring of 2010

Spring – OCRS changes – three key changes are expected:

Publication of the points system for the traffic enforcement score, graded according to the graduated fixed penalty bands
An increase to 3-% in the green band linked to non-mechanical (traffic enforcement) score for operators with the lowest index scores
Extension of the red band for roadworthiness and non-mechanical offences from the 81st percentile to the 71st percentile – this means a larger proportion (the worst 30% rather than 20%) of operators will be actively targeted for enforcement.

April – Cabotage Regulation – An EU regulation tightens the rules on cabotage – the national carriage of goods by road undertaken on a temporary basis by a non-resident hauler. It limits haulers to a maximum of three cabotage operations can be carried out in any member state, but where entry into the member state is unladen, the haulier is limited to one cabotage operation per member state within three days of entry. Hauliers must produce evidence of international carriage and cabotage operations.
4 October – Low Emission Zone (LEZ) – The London LEZ covers all London boroughs and applies a Euro 3 standard to buses, coaches and goods vehicles over 3.5 tonnes. Vehicles that do not meet the standard have to pay a daily charge. The scheme will be tightened to Euro 4 from January 2012. A consultation is expected soon to scrap the intended extension to light goods vehicles and minibuses in October 2010
Autumn – Continuous Enforcement of Motor Insurance – The DFT has published a consultation on plans to use the DVLA’s vehicles register and the Motor Insurance Database (MID) held by the Motor Insurers’ Bureau to warn and then penalise (fixed penalty of £100, immobilisation and eventually disposal) vehicle keepers who fail to hold valid insurance. Enabling legislation is already in place in the 2006 Road Safety Act and implementation is expected from autumn 2010.

2011

1 January – ADR Changes – The 2009 text for ADR has been adopted into new GB regulations. From 1 January 2011 there are also changes to the carriage of dangerous goods packed in limited quantities, including new placarding requirements for transport units over 12 tonnes tare weight that are carrying limited quantities goods in excess of 8 tonnes.

7 February – Daytime Running Lamps – Proposals for the introduction of mandatory dedicated daytime running lamps (DRLs) have been adopted for all vehicle categories excluding trailers. DRLs must be switched on when the vehicle ignition switch enables starting/running of the engine. The lamps will be built into new cars and vans from February 2011 and all other vehicle categories, including trucks, from August 2012. There are no plans to retrofit or for older vehicles to use other lights when driving in daylight.

April – Northern Ireland Operator Licensing Reform – The DOE intends to amend the operator licensing system to mirror that of GB, including a system for restricted operating licensing, but with the exception of a Traffic Commissioner. Primary legislation is expected this year but implementation may take several years.

10 July – Conspicuity Marking – the UK Government has agreed to the introduction of additional outline reflective markings on goods vehicles. The change was planned to affect vehicles first registered on or after 10 October 2009 but has now been delayed to 10 July 2011. The UN technical Committee (UNECE) has published the requirements in an amendment to R48, which will apply additional side and rear markings to new goods vehicles over 7.5 tonnes and new trailers over 3.5 tonnes.

5 December – Temporary Agency Workers Directive – A European directive requires domestic legislation to provide for the equal treatment of temporary agency workers in relation to basic working and employment conditions, access to permanent employment and amenities (such as child care facilities) to improve access to training.

Hope you find this useful and Novadata can be contacted on 01376 552999

Sarah


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Couriers and Insurance

Any type of vehicle can be used to deliver cargo, freight or precious items. Most commonly you will see small vans. What happens if someone causes you to have an accident? or you hit another vehicle? How will your business operate if your main tool for work is out of action?

Couriers and Insurance
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When starting a courier business insurance can seem like a big expenditure. People know exactly what they are getting when they buy a van, but insurance can be a bit fuzzier. For example, do you really need insurance at all to be a courier?

The answer to that question is a resounding yes, it’s essential for a courier business to have insurance. What type of insurance is down to the business owner. Insurance for couriers comes in several types-

Goods in Transit Insurance covers the potential damage of goods on the vehicle whilst in transit. Goods in Transit doesn’t cover all goods, check what your policy covers.

Light Haulage Insurance offers similar cover to courier insurance and goods in transit but for a limited amount of drops per day, often 3.

Hire and Reward Insurance covers you for the carrying of other parties goods.

At the very least you need hire and reward insurance. It may not give you as much ‘cover’ as the other options but to be without insurance is a situation that may cost you business. Customer are reluctant to let their goods be transported and delivered without insurance no matter how safe you think you are!

It’s quite common for glass, fine arts, ceramic, antiques to be uninsured under the ‘goods in transit’ or courier  insurance policies. These need to be specified as add ons to your policy. Make sure you find out what is excluded and whether it is financially beneficial to have these added on before you buy your insurance policy.

If you decide to trade without insurance, stop for a moment and think… How will you pay if your clients goods are damaged in an accident? How will you continue with your business?

Sarah Arrow

The Complete Courier guide  is an essential guide for self employed couriers looking to start their own courier business.

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Does a courier need insurance?

Any type of vehicle can be used to deliver cargo, freight or precious items.  Most commonly you will see small vans. What happens if someone causes you to have an accident? or you hit another vehicle? How will your business operate if your main tool for work is out of action?

When starting a courier business insurance can seem like a big expenditure. People know exactly what they are getting when they buy a van, but insurance can be a bit fuzzier. For example, do you really need insurance at all to be a courier?

The answer to that question is a resounding yes, it’s essential for a courier business to have insurance. What type of insurance is down to the business owner. Insurance for couriers comes in several types-

Goods in Transit Insurance covers the potential damage of goods on the vehicle whilst in transit. Goods in Transit doesn’t cover all goods, check what your policy covers.

Light Haulage Insurance offers similar cover to courier insurance and goods in transit but for a limited amount of drops per day, often 3.

Hire and Reward Insurance covers you for the carrying of other parties goods.

At the very least you need hire and reward insurance. It may not give you as much ‘cover’ as the other options but to be without insurance is a situation that may cost you business. Customer are reluctant to let their goods be transported and delivered without insurance no matter how safe you think you are!

It’s quite common for glass, fine arts, ceramic, antiques to be uninsured under the ‘goods in transit’ or courier  insurance policies. These need to be specied as add ons to your policy. Make sure you find out what is excluded and whether it is financially beneficial to have these added on before you buy your insurance policy.

If you decide to trade without insurance, stop for a moment and think… How will you pay if your clients goods are damaged in an accident? How will you continue with your business?

Sarah
The Complete Courier guide is an essential guide for self employed couriers looking to start their own courier business.

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Starting a courier service?

Some quick tips for you!

Setting up a van delivery or courier delivery service from home is one of the most efficient ways that an entrepreneur can launch themselves into the world of business. Better than that too, in many respects, is that it is something that can be done easily enough without the need for third party backing. Independence in business is a valuable thing.

Firstly, there is relatively little cost; the demand for the right courier and  delivery service is likely to always be high. Anyone from busy mums, stressed executives and time strapped  students are always looking for a some help in having things delivered to their homes and offices.

Of course, there are a handful of things you will need before starting out. A van should really go without saying; but it is also important to have a computer, a printer and a mobile phone. For many people, being able to call a landline is important too; it gives a certain amount if credibility and longevity to proceedings; particularly for the elderly. When you are delivering for your customers, trust is essential

Whilst any van that is roadworthy will do, you will make a far better first impression (and do better) if you can get your hands on something that looks good. If your budget allows, it could also be worth placing important information, (such as your name and phone number), on the side of the van, for advertising.

Having got this organised, you need to work on more advertising. It is important that people know about you and your van delivery service; spend a little time creating a flyer on your home computer. It shouldn’t take too long, and quite professional publications can be produced for free using standard packages and free images.

You will then need to decide where to deliver these fliers; colleges, retirement / nursing homes, retail parks are all good starting points. Also consider your local stores.

When your first bookings start rolling in, try and work out a decent schedule to maximize your earnings too; invest in  mapping software and plan your route for multiple destinations. Working this way, you will also be better able to take on last minute, (more lucrative), jobs.

Kevin
Kevin Arrow is the author of The Complete Courier guide is an essential guide for self employed couriers looking to start their own courier business.

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What a courier shouldn’t deliver

When starting a courier business you need to be aware of giving the best customer service and giving the correct information about what you can and cannot deliver. Quite simply it’s a balance. If you don’t look after your customers in the right manner – you will lose them. If you lean to far the other way and do something illegal, you could possibly lose your growing business.

Some of the things a courier should not be delivering…

  • Chemicals, unless your courier company has invested in the correct ADR training and certification, a courier should not deliver chemicals. There are certain exemptions such as limited quantities.
  • Livestock, that’s right – no animals can be transported with out the correct licences and training
  • Human/Animal remains – again these are a specialist delivery that you would need to be certified for. A customer asking you to bring back the remains of an animal from a vet could get you in trouble if payment was accepted. It is almost impossible to issue the remains of either human or animals, not even a coroner has this type of insurance and they are often the only people allowed to move the deceased.
  • Fireworks, Firearms and weaponry (new or antique) again the correct licenses and training are needed and limited quantities may apply.
  • Certain medical supplies and prescription drugs, again licensing may be needed
  • Blood, tissue and bio-hazardous samples even in small quantities may not be allowed.

There are some things a courier cannot transport because of insurance and the related costs to that. They may be items that are mostly likely to break in transit, so therefore the customer should be warned that a delivery cannot take place due to insurance reasons. They may then make a decision as to whether they want the delivery to proceed or not, uninsured.

  • Glass
  • Fine art
  • Jewellery

When taking your delivery request from their client, the courier should establish what needs to be delivered and if the item is in boxes. The courier would need to ask exactly what is in the boxes in order to give the best customer service to the client.

Questioning your customer shouldn’t be an interogation, but a fact finding mission that will enable you to deliver excellent customer service as well as their goods.

A good courier company can be prepared for this by researching for potential subcontractors with the correct licenses in place. When their customer calls they then have the option of subcontracting that work out, or referring their customer to the courier with the correct training.

Sarah Arrow

The complete courier guide – all your answers to starting up a courier business

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Sat navs that avoid height restrictions and narrow lanes

Hot off the wire, a press release from Garmin.

Garmin, which says it is the global leader in satellite navigation, just launched what it thinks is the answer to every truck driver’s nightmare. The firm’s the new nüvi® 465TF is the first portable sat nav device designed to help truckers avoid narrow lanes and low bridges. The unit will integrate with existing telematics systems and a software developer kit is available for third party systems.

More from Giovanni Di Santo +44 (0)2 380 524 054 or giovanni.disanto@garmin.com

Whatever happened to truckers using their brains and common sense? ;-)

Sarah

Twitter for couriers and other transport companies

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Fedex, Unions and the change of overnight delivery in the US

For some time now in the US and the UK courier companies have classified certain parts of their workforce as ‘independant sub contractors’. These independant sub contractors work almost exclusively for one company, have their own vehicle, wear the uniform of the contracting company and deliver to the standards of the contracting company.

In some instances they hire vans and equipment from the contracting company and that is deducted from their invoices. They are not paid a wage and they do not get holiday pay, they are most certainly not treated the same as employed drivers yet carry out the work as same as an employed driver would.

In the US there is a difference of opinion over the classification of drivers and the unions, and it relates back to how Fedex and UPS came into existence.

US Fedex have asked for help with regards to these drivers and the outcome could have big repercussions across the delivery market.

In lawsuits across the country, FedEx has been accused of misclassifying pickup and delivery drivers as independent contractors and of taking improper deductions from their pay while failing to pay overtime. Many of those cases are now consolidated and are being heard by a federal judge in Indiana.

Plaintiffs, including some represented by law firms in Batesville, Miss., and Memphis, maintain that what workers do, not what they’re called, should determine their classification.

“State and local governments in Ohio are being cheated out of hundreds of millions of dollars each year as a result of employee misclassification,” said Atty. Gen. Richard Cordray of Ohio in a separate statement. “We are committed to aggressively pursuing these misclassification cases to level the playing field for businesses that play by the rules and to protect Ohio’s workers.”

On another labor front, the House of Representatives passed a bill earlier this year that would subject FedEx Express workers not directly involved with the company’s aircraft to the jurisdiction of the National Labor Relations Act and its rules permitting labor union organizing at the local level. The Senate is expected to consider the issue by the end of this summer.

Source : Commercial Appeal

Another interesting viewpoint comes from a UPS employee who clearly thinks they have not had a bailout, and that what is going on is less than honest.

Disclaimer here. I work for UPS, so I’m not a disinterested party on one level. On another level this is about lobbying and politics. There’s a pretty nasty battle going on between these two companies. FedEx drivers are working under a law that makes its drivers airline employees. No other package delivery company has its drivers employed as airline employees. The actual bill before Congress is HR 915, which would re-classify FedEx drivers and they would be bound by National Labor Relations Act (NLRA) like all other package delivery drivers. FedEx drivers work under the Railway Labor Act (RLA).

FedEx at the beginning was primarily an airline delivering documents, which was fine until faxes and email became the primary means of document delivery. Putting FedEx drivers under the NLRA law only effects the drivers. Their airline personnel would still work under Railway Labor Act. FedEx is fighting this primarily because they would have to recognize unions. The government has more regulations which UPS has submit to that FedEx doesn’t.

Source: The metaphysical Peregrine

The unions are trying to protect the drivers and the companies involved are protecting their interests, and if it’s not played out carefully a worldwide delivery company could be bought to it’s knees and then what would happen to all the drivers?

Sarah

Twitter for Couriers and Couriers on Twitter

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Drugs and driving for a living

A great article has just been posted by a friend and HGV recruiter, Ian McAllister.

It’s about drug testing for HGV drivers.

I have posted an extract, so please pop over to his blog and take a look at the full article – it’s well worth a read.

As a recruiter in a regulated market place – HGV driving – I think we probably get at best a secondary look behind the emergency services and the police about the level of drug usage in the UK at present.

To get an HGV or PSV license you need to take and pass a medical, which includes a drugs test. They don’t take a big phial of blood, just enough to find the trace elements in your blood. Clean – and effectively that means not having taken a class A drug regularly, or in the last 3months; or smoked a joint in the past month – and you will probably with a normal metabolism pass.

Source: http://cv4.biz/drugs-and-employment/

Back in the days when I worked with drug users, one of the hardest things to do was gain employment whilst coming off of drugs.

If you are thinking of retraining as a HGV driver and have the odd smoke, you need to be aware that the cabinoids reside in your body fat for up to 30 days after your last joint. Cocaine – 72 hours, and both can be detected in urine as well as blood.

If you are thinking of driving for a living and are a ‘non chaotic’ user of ‘recreational’ drugs, remember in the event of an accident you may be personally liable and prosecuted for corporate manslaughter in the event that a drug-driving accident kills someone.

Sarah

The complete courier guide

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