Archive for June, 2009
Help needed for Driving for Work focus groups
Posted by sarah in Courier World, Driving on June 29, 2009
TRL (Transport Research Laboratory), in conjunction with TfL (Transport for London), are currently offering individuals £35 to take part in two discussion groups on the subject of driving for work. The discussion groups will be with line managers and drivers from London-based organisations. They would greatly appreciate it if you could inform your staff of this, and encourage them to take part.
The focus groups are taking place on the 30th June (for line managers) and 2nd July (for drivers), between 6.30-8.30pm, near London Bridge. Participants will receive a payment of £35 for their time, and refreshments will be provided. The groups will consist of 6-8 people.
‘Drivers’ include anyone who drives for work at least occasionally, in their own vehicle or in a company vehicle. Driving does not need to be their principal job role. ‘Line managers’ include anyone with responsibility for staff who drive for work. The line manager does not need to drive for work, but they do need to be responsible for at least one individual who drives for work (again, not necessarily as their main job role). Anything said in the groups will remain entirely confidential, and participants will not be asked to disclose their employer to other group members.
Discussion will focus on work-related driving, policies and practices, safety culture, and management of safety. The groups are a good opportunity for participants to network with individuals from other London-based organisations, and to hear about how other organisations deal with work-related road safety. There can be a maximum of one driver and one line manager from each organisation.
To take part or to obtain more information, please contact Emma Delmonte (edelmonte@trl.co.uk; 01344770503) or Jenny Stannard (jstannard@trl.co.uk; 01344770255)
Fedex, Unions and the change of overnight delivery in the US
Posted by sarah in Courier Shop Admin on June 26, 2009
For some time now in the US and the UK courier companies have classified certain parts of their workforce as ‘independant sub contractors’. These independant sub contractors work almost exclusively for one company, have their own vehicle, wear the uniform of the contracting company and deliver to the standards of the contracting company.
In some instances they hire vans and equipment from the contracting company and that is deducted from their invoices. They are not paid a wage and they do not get holiday pay, they are most certainly not treated the same as employed drivers yet carry out the work as same as an employed driver would.
In the US there is a difference of opinion over the classification of drivers and the unions, and it relates back to how Fedex and UPS came into existence.
US Fedex have asked for help with regards to these drivers and the outcome could have big repercussions across the delivery market.
In lawsuits across the country, FedEx has been accused of misclassifying pickup and delivery drivers as independent contractors and of taking improper deductions from their pay while failing to pay overtime. Many of those cases are now consolidated and are being heard by a federal judge in Indiana.
Plaintiffs, including some represented by law firms in Batesville, Miss., and Memphis, maintain that what workers do, not what they’re called, should determine their classification.
“State and local governments in Ohio are being cheated out of hundreds of millions of dollars each year as a result of employee misclassification,” said Atty. Gen. Richard Cordray of Ohio in a separate statement. “We are committed to aggressively pursuing these misclassification cases to level the playing field for businesses that play by the rules and to protect Ohio’s workers.”
On another labor front, the House of Representatives passed a bill earlier this year that would subject FedEx Express workers not directly involved with the company’s aircraft to the jurisdiction of the National Labor Relations Act and its rules permitting labor union organizing at the local level. The Senate is expected to consider the issue by the end of this summer.
Source : Commercial Appeal
Another interesting viewpoint comes from a UPS employee who clearly thinks they have not had a bailout, and that what is going on is less than honest.
Disclaimer here. I work for UPS, so I’m not a disinterested party on one level. On another level this is about lobbying and politics. There’s a pretty nasty battle going on between these two companies. FedEx drivers are working under a law that makes its drivers airline employees. No other package delivery company has its drivers employed as airline employees. The actual bill before Congress is HR 915, which would re-classify FedEx drivers and they would be bound by National Labor Relations Act (NLRA) like all other package delivery drivers. FedEx drivers work under the Railway Labor Act (RLA).
FedEx at the beginning was primarily an airline delivering documents, which was fine until faxes and email became the primary means of document delivery. Putting FedEx drivers under the NLRA law only effects the drivers. Their airline personnel would still work under Railway Labor Act. FedEx is fighting this primarily because they would have to recognize unions. The government has more regulations which UPS has submit to that FedEx doesn’t.
Source: The metaphysical Peregrine
The unions are trying to protect the drivers and the companies involved are protecting their interests, and if it’s not played out carefully a worldwide delivery company could be bought to it’s knees and then what would happen to all the drivers?
Sarah
Repaying Speeding fines: this week it’s Essex
£50 million is due to be repaid to Essex motorists who have been caught speeding on the A127 over the last 4 years. Essex police allowed the fines to be issued by someone who didn’t have the authority to do so.
As it was a police error this means that those that attended speed awareness training, will also be entitled to compensation for loss of earnings for when they had to attend the course, as well as the cost of the course refunded. Other speeding fines and points could be refunded / rescinded.
This has a tremendous impact on those who have lost a job due to the points on their licence, legal action could be taken again for their loss of employment and again more compensation claims.
Given that it’s a police error, the estimated £50 million repayment will come from the police budget, so your compensation payout will be counter balanced by a sharp rise in council tax.
Like most drivers, we are just sitting back and waiting for the rest of the news relating to this.
Sarah
Couriers on twitter
Posted by sarah in Get More Customers, Twitter on June 24, 2009
I am compiling a list of couriers, worldwide that are on twitter. Some are active users, some are not.

- Image via CrunchBase
If I have missed you, please add yourself in a comment with a link to your twitter home page.
Freight exchanges include:

Profile Twitter founders: Jack Dorsey came up with the idea for taxi and couriers
Posted by sarah in Get More Customers, Twitter on June 23, 2009
Dorsey, born in St Louis, Missouri, was interested in designing dispatch routing software by the time he was 14. Not a typical teenage obsession, perhaps, but taxicab companies are still using his software. He dropped out of New York University and left his job as a programmer at a taxi- and courier-dispatch service in 1999 to move to San Francisco. By 2000, he had started a company to dispatch couriers, taxis and emergency services via the internet. Anxious to find a new way of staying in touch with friends without having to stay tied to a computer, he approached an internet software company called Odeo, where Biz Stone worked. He wanted to create a communication service that allowed people to tell each other what they were doing. Stone, a Silicon Valley entrepreneur who has published two books about the growth of “social media”, and Dorsey produced a Twitter prototype in a few weeks.
via Profile Twitter founders: Jack Dorsey, Biz Stone and Evan Williams – Telegraph.
So knowing the one of the original applications for Twitter, why don’t more couriers use it?
Are couriers and transport companies slow to engage modern technology?
Sarah
Twitter for Couriers and Transport companies
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Tips to help you get paid in a recession
Posted by sarah in Get More Customers on June 23, 2009
It’s been a while since we addressed the subject of getting paid for work done and services provided, yet that subject is probably closer to the hearts of many a small business owner than ever before in these recession-hit times, when:
- Companies big and small are ‘going to the wall’
- Even good, established customers are taking longer to pay
- Cash isn’t flowing as it was even 6 months ago
- Be prompt in chasing – you’ve provided the service or product
- You are entitled to the money by the agreed time
- The longer you leave it to chase your money, the further down the queue you’ll go when the cheques do get written out
- Speak initially to the Decision Maker who bought from you – three reasons for this:
- Don’t back down – be prepared to state your case to the top man or woman
- Be pleasant but firm – no-one wins if a slanging match is allowed to develop
This is the person who values the purchase
This is the person with whom you are building an ongoing business relationship
In short, this person has a vested interest in keeping you sweet – don’t know about you but I can remember numerous occasions standing over Financial Directors and making them write out a cheque after ‘getting it in the neck’ from a totally fed up supplier!
So let’s have a quick update:
The telephone can be your best friend – a very useful tool in chasing money, second only to presenting yourself at the customer’s premises, so keep lines of communication open!
Over to you and best of luck!

Linda Mattacks is the author of a series of training courses available at SellingForBusiness.co.uk developed to provide easily accessible training for small businesses who are not in a position (or may not want) to take time out to attend formal training sessions.
Controlling costs – winning and keeping customers
Posted by sarah in Get More Customers on June 22, 2009
More than 40% of small firms want more support to survive the recession, according to research by Lloyds TSB Commercial.
- Two thirds of firms put advice on controlling cost top of the agenda
- 60% want advice on attracting customers
- 44% want help on how to keep them
So we had a quick look around the guides on website and watched the customer video.
And it’s the Lloyds TSB customer (business owner) input that’s really down to earth:
- Keep your name out there
- Bring the customers in
- Look at your sales figures weekly not monthly or quarterly
- Keep in close contact with everyone to avoid nasty surprises: Bank Manager, Accountant, Suppliers, Customers
- Provide value for money: Maintain quality and standards
- Don’t be too inward looking
- Keep a keen eye on budgeting, planning and cash flow
- Tighten credit management – it’s often not necessarily bad debt but too slow payers
- When you get your customers look after them: Understand their problems
We’ve picked up on the final point we’ve listed from the video and the fact that many small firms want help on how to keep customers.
Lloyds TSB has a Guide on Market Research. They’re right to have it up there yet we believe they’re wrong not to put it into perspective as, in our experience, small firms tend to see this is as questionable expenditure in good times, let alone in a recession.
Focus groups need an experienced facilitator and should probably be outsourced to a company that knows its stuff – once you’ve decided on what the purpose is and that focus groups are the best way to achieve it.
On the other hand, telephone market research is something many small businesses can do themselves with a little thought and preparation. And the good news is, if you provide good products or services, you should find that your customers are happy to help you.

Linda Mattacks is the author of a series of training courses available at SellingForBusiness.co.uk developed to provide easily accessible training for small businesses who are not in a position (or may not want) to take time out to attend formal training sessions.
Please sir, can I have some more?
Posted by sarah in Get More Customers on June 22, 2009
When times get tougher, you need to look at all aspects of your business especially the parts where you could earn more money.
One area that is often talked about is ‘repeat business’, where an existing customer comes back to book your courier services again, and again and again. In an ideal world all of our customers would be like this (if we wanted them to be).
So how do you get repeat business from your customers?
The obvious one is often the one thats most overlooked – asking for more business.
When was the last time you did that? How did you get on? Did you just stop after asking one customer?
Sarah
For more tips on growing your courier business check out Linda’s ebook – on getting more customers for your courier business
Speeding fine in Dorset?
Then you could be in for a refund and potential removal of points from your license ~ if you gained them.
It appears that a speed camera in Dorset, the camera  monitored westbound traffic on the A35. It was supposed to enforce a 30mph limit in Chideock  a small rural village in the west Dorset. A lorry driver who was caught speeding at 41 mph challenged this in court and the error was uncovered.
The speed camera in the paperwork was meant to be on Duck Street and instead was named as being on Seatown Road.
Nearly 25,000 motorists had been caught over the years by this camera and are now due a refund as their speeding tickets ae deemed illegal.
Well done Alan Dawe for challenging the ticket in the first place.
Sarah
PS don’t forget to contact your insurers if your premiums increased due to points on your license from this camera.
Drugs and driving for a living
Posted by sarah in Courier Shop Admin on June 19, 2009
A great article has just been posted by a friend and HGV recruiter, Ian McAllister.
It’s about drug testing for HGV drivers.
I have posted an extract, so please pop over to his blog and take a look at the full article – it’s well worth a read.
As a recruiter in a regulated market place – HGV driving – I think we probably get at best a secondary look behind the emergency services and the police about the level of drug usage in the UK at present.
To get an HGV or PSV license you need to take and pass a medical, which includes a drugs test. They don’t take a big phial of blood, just enough to find the trace elements in your blood. Clean – and effectively that means not having taken a class A drug regularly, or in the last 3months; or smoked a joint in the past month – and you will probably with a normal metabolism pass.
Back in the days when I worked with drug users, one of the hardest things to do was gain employment whilst coming off of drugs.
If you are thinking of retraining as a HGV driver and have the odd smoke, you need to be aware that the cabinoids reside in your body fat for up to 30 days after your last joint. Cocaine – 72 hours, and both can be detected in urine as well as blood.
If you are thinking of driving for a living and are a ‘non chaotic’ user of ‘recreational’ drugs, remember in the event of an accident you may be personally liable and prosecuted for corporate manslaughter in the event that a drug-driving accident kills someone.
Sarah
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